Privacy Policy
Introduction
Welcome to Swift Learn Limited’s privacy statement.
Swift Learn Limited (herein referred to as “Swift”, “Our”, “We”) respects your privacy and is committed to protecting your personal information. This privacy statement explains how your personal data will be treated when you visit our website, regardless of where you come from, and about your privacy rights and how the law protects your privacy.
Important information and the purpose of this privacy notice statement
This privacy statement is intended to provide you with information about how Swift Learn Limited collects and processes personal data through the use of this website, including data provided when subscribing to newsletters, and purchasing products and services. This website is not directed to children and we do not knowingly collect information about children. To ensure that you fully understand how and why we use your data, we provide this privacy statement alongside other privacy notices that we may provide on specific occasions when we collect or process personal data about you. This privacy statement supplements other notices and is not intended to override them.
For GDPR purposes, Swift is a “controller” of the personal data you provide to us. If you have any questions about this Privacy Policy, how Swift processes your personal data, or how to exercise your rights, please contact our Data Protection Officer (DPO) using the details below:
Full name of legal entity: Swift Learn Limited
Name or title: Data Protection Officer
Email address: support@swiftlearn.co.uk
Postal address: Suite 103, Covault Building, 54 Cook Street, Glasgow, G5 8JQ, United Kingdom.
Swift owns and operates www.swiftlearn.co.uk. This Privacy Policy, together with our Website Terms of Use and other documents referred to therein, sets the basis for our processing of personal data through our Website.
Privacy Policy
Swift is committed to data security and fair and transparent processing of personal data. This privacy statement sets out how we handle the personal data you provide in accordance with applicable data protection laws, in particular the General Data Protection Regulation (EU) 2016/679 (GDPR).
Please read carefully as this privacy policy contains important information about who we are, how and why we collect, store, use and share personal information, your rights with respect to your personal information, and how to contact us and regulators if you would like to report a concern about how we are processing your data.
What personal data do we collect?
We may collect and process the following personal data.
Information you provide to us when you:
- fill out forms on our website
- respond to surveys
- communicate with us by phone, email, or in writing
- report a problem
- sign up to our newsletter
- enter into an agreement with us to receive products and/or services
We may collect your name, email address, company information, address and role.
If you prefer to be contacted by phone, you may also provide your phone number.
Information we collect about you
When you visit our website, we may automatically collect the following information:
- Technical Information, Internet Protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone settings, browser plugins-in types and versions, operating system and platform.
- Information about your access to our website such as products and/or services searched for and viewed, page response time, download errors, time to access certain pages, page interaction information (scrolling, clicking, mouseovers, etc.), and methods used to exit pages.
Information we receive from alternative sources
We may also receive information about you when you use other websites operated by us or other services we provide.
If you are a student, we may also receive information about you from your training provider or employer when they register to receive products and/or services from us.
Information about other people
If you give us information about someone other than you, such as your colleagues, employees, consultants or suppliers, you must ensure that they understand how their information will be used and that they have given you permission to disclose it to us, and permission for us and any associates or subcontractors to use it.
How do we use your personal data?
If we ask you to provide us with personal information, we will explain whether the requested personal information is necessary to provide you with products and services, or whether the requested personal information is voluntary.
Contract performance
We may use your personal data to perform the contract or perform actions related to the contract:
- to provide you with products and/or services;
- to communicate with you in relation to the provision of products and services in accordance with the contract;
- to provide you with information. administrative support such as account creation, security and answering questions;
- so that we can provide you with industry information, research, information about our awards and events, and offers and promotions related to our products and/or services.
Legitimate interests
If it is necessary for purposes that are according to the legitimate interests of ours or of third parties. These interests include:
- Improving the quality of your experience interacting with our products and/or services, including testing our website performance and customer experience;
- analysing sales/marketing data, determining the effectiveness of advertising campaigns;
- sending you newsletters, surveys, information about our events, offers and promotions related to products and services offered by Swift that may be of interest to you;
- communicating with you about problems, complaints or disputes;
- developing, improving and providing marketing and advertising for the Company. Products and Services offered by Swift.
You have the right to object to the processing of your personal data based on legitimate interests, as described below in the “Your rights” section.
Consent
We only process Sensitive Personal Data with your express consent to us or to the third party that provided the Sensitive Personal Data to us. We also process your personal information where required by law, such as to respond to government or law enforcement requests to prevent crime or fraud.
Who do we share your personal data with?
We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it.
We may share your personal data with trusted third parties including:
- legal and other professional advisers, consultants, and professional experts;
- service providers contracted to us in connection with provision of the products and services such as providers of IT services and customer relationship management services; and
- analytics and search engine providers that assist us in the improvement and optimisation of our website.
We will ensure there is a contract in place with the categories of recipients listed above which include obligations in relation to the confidentiality, security, and lawful processing of any personal data shared with them.
Where a third party recipient is located outside the Europe Union, we will ensure that the transfer of personal data will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission where the Commission does not believe that the third country has adequate data protection laws.
We will share personal data with law enforcement or other authorities if required by applicable law.
How long will we keep your personal data?
Where there is a contract between us, we will retain your personal data for the duration of the contract, and for a period of five years following its termination or expiry, to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities.
Where you receive marketing communications, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email from us.
Where do we store your personal data and how is it protected?
We store your personal data with a industry recognised data centre based in the EU.
We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to manage any suspected data security breach. We will notify you and any applicable regulatory body of a suspected data security breach where we are legally obliged to do so. Unfortunately, the transmission of data via the internet is not fully secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our site; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
Under the GDPR, you have various rights with respect to our use of your personal data:
Right to access
You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below. Please include with your request information that will enable us to verify your identity. We will respond within 1 month of request. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information. Or if your request is manifestly unfounded or excessive.
Right to rectification
We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.
Right to erasure
You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided below.
Right to object
In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the processing of your personal data, please contact us using the contact details provided below.
Right to restrict processing
In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have queried the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us using the contact details provided below.
Right to data portability
In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request that your personal data is ported to you, please contact us using the contact details provided below.
Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this to you in our response.
Contact
If you have any queries about this privacy notice, the way in which Swift process personal data, or about exercising any of your rights, please send an email to support@swiftlearn.co.uk.
Complaints
If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint the applicable supervisory authority or to seek a remedy through the courts. Please visit https://ico.org.uk/concerns for more information on how to report a concern to the UK Information Commissioner’s Office.
Changes to our privacy notice
Any changes we may make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you via email. Please check back frequently to see any updates or changes to our privacy notice.